Bridge the Gap to 24/7 Hospitality
Founded by industry veterans, StayOps Support manages night-shifts, guest inquiries, emergency vendor dispatching, and reservations for short-term rental operators across America.
Our Mission
To support property managers and short-term rental hosts by handling complex guest support operations, giving them the peace of mind to focus on scaling their portfolios.
Our Vision
To build the most reliable, secure, and professional vacation rental support network in the United States, raising the benchmark of STR guest hospitality.
Our Values
Empathy in communication, strict adherence to service-level commitments, operational transparency, and continuous improvement through feedback analytics.
Short-Term Rental Operations are Exhausting & Non-Stop
In vacation rentals, reviews are everything. A late response to a midnight lock-out request or a 1-hour delay in check-in messaging can translate directly into a 3-star review and drop your listing down search algorithms.
Most property managers try to handle operations themselves, leading to team burnout and scaling limitations. StayOps Support solves this by providing professional, English-speaking remote professionals backed by strict U.S. management.
Our Hospitality Solution
- Dedicated account managers aligned with your company goals.
- Full integration with your PMS (Guesty, Hostaway, Lodgify).
- Response SLA guarantees of under 15 minutes.
- 24/7/365 operational redundancy so you are never offline.
Backed by Hospitality Professionals
Our leadership team brings years of vacation rental, software systems integration, and agency scaling experience.
Sarah Jenkins
Co-Founder & CEOFormer property management executive with 12+ years overseeing vacation rental portfolios in Colorado and Florida.
David Vance
Co-Founder & COOOperations architect specializing in call center systems and guest dispatch workflows. Ex-hospitality operations lead.
Elena Rostova
Director of Guest ServicesManages our 24/7 guest communications team, SLA enforcement, and escalation procedures.
Marcus Miller
Client Onboarding LeadIntegrates client PMS systems, OTA channels, smart locks, and custom operational FAQ playbooks.
Ready to Outsource Your Operations?
Contact us today for a customized proposal based on your property portfolio size, guest volume, and operational needs.